GB/T 28841-2012 (English Version) PDF

Standard No.: GB/T 28841-2012
Language: Chinese, Available in English version
Release Date: 2012
Published By: General Administration of Quality Supervision, Inspection and Quarantine of the People‘s Republic of China
Latest: GB/T 28841-2012

Scope: This standard specifies the scope, methods and methods of the service operation of the maintenance industry of household electronic appliances, the relationship of responsibilities between all parties involved in the service operation, and the professional and technical support resource conditions of the operation service (facilities, equipment, equipment, technical support, professional personnel, etc.) , the basic/relevant behaviors of service operation organizations, operators and practitioners, as well as the quality control and evaluation methods of services. This standard is applicable to the service and management activities of various business organizations, operators and practitioners engaged in maintenance services of household electronic appliances.

GB/T 28841-2012 Referenced Document

GB 12158 General guideline for preventing electrostatic accidents
GB 17916 Specifications for storage and preservation of toxic goods*， 2013-12-17 Update
GB 8877 Safety requirements for the installation,operation and maintenance of household and similar electrical appliances
GB 9448 Safety in welding and cutting
GB/T 16784 General principles for after-sale service of industrial products
GB/T 16784.2 After-sale service of industrial products--Part 2:Maintain
GB/T 16868 Commodity and service quality management specification
GB/T 17242 Guidelines for complaints handling
GB/T 18760 Methods and requirements of after-sale services of consumer goods
GB/T 21097.1 General requirements on fixed number of years of safety use and recycling for household and similar electrical appliances
GB/T 21474 Guideline for the assessment on the reuse and recycling system of waste electrical and electronic equipment
GB/T 22766.1 After-sales service of household and similar electrical appliances - Part 1: General requirements*， 2022-10-12 Update
GB/T 23685 General technical specification of recovering for waste electrical and electronic equipment
GB/T 2900.13-2008 Electrotechnical terminology.Dependability and quality of service
GB/T 3787 Technical safety code for management, operation, inspection and maintenance of hand-held motor-operated electric tools*， 2017-07-12 Update

2012 GB/T 28841-2012 Regulations of service operation for household electronic and electrcal appliances maintenance industry