GB/T 16868-2009 (English Version) PDF

Standard No.: GB/T 16868-2009
Language: Chinese, Available in English version
Release Date: 2009
Published By: General Administration of Quality Supervision, Inspection and Quarantine of the People‘s Republic of China
Latest: GB/T 16868-2009
Replace: GB/T 16868-1997

Scope: This standard specifies the relevant terms and definitions of commodity management service quality management, infrastructure requirements, document management requirements, quality management requirements, commodity management requirements, service quality control, and employee post requirements. This standard applies to enterprises and organizations engaged in various commodity operations and services.

GB/T 16868-2009 Referenced Document

GB 10070 Standard of environmental vibration in urban area
GB 12348 Emission standard for industrial enterprises noise at boundary
GB 17790 Installation specifications for household and similar air-conditioning
GB 18580 Indoor decorating and refurbishing materials—Limit of formaldehyde emission of wood based panels and finishing products*， 2017-04-22 Update
GB 18584 Indoor decorating and refurbishing materials--Limit of harmful substances of wood based furniture
GB 50222 Code for Fire Protection Design of Building Interior Decoration*， 2017-07-31 Update
GB 8978 Integrated wastewater discharge standard
GB/T 10001.1 Graphical Symbols for Public Information Part 1: Universal Symbols*， 2023-09-07 Update
GB/T 17093 Hygienic standard for bacterial total in indoor air
GB/T 17242 Guidelines for complaints handling
GB/T 18883 Standards for indoor air quality*， 2022-07-11 Update
SB/T 10401 Evaluation criteria for after-sale services of goods
SB/T 10409 Criterion on measurement of satisfaction in commercial and service trade
SB/T 10427 Requirement of energy saving for air conditioning and refrigeration of the department store and hypermarket