SB/T 10409-2007
Criterion on measurement of satisfaction in commercial and service trade (English Version)

Standard No.

SB/T 10409-2007

Language

Chinese, Available in English version

Release Date

2007

Published By

Professional Standard - Business

Latest

SB/T 10409-2007

Scope

This standard specifies the index system, design of survey plan, evaluation model and its statistical analysis method system used by the commercial service industry to conduct customer satisfaction evaluation. This standard applies to customer satisfaction evaluation in the wholesale and retail industry, accommodation and catering industry, as well as resident services and other service industries.

SB/T 10409-2007 Referenced Document

• GB/T 4754-2002 Industrial classification for national economic activities

SB/T 10409-2007 history

• 2007 SB/T 10409-2007 Criterion on measurement of satisfaction in commercial and service trade