GB/T 17242-1998
Guidelines for complaints handling (English Version)
- Standard No.
- GB/T 17242-1998
- Language
- Chinese, Available in English version
- Release Date
- 1998
- Published By
- General Administration of Quality Supervision, Inspection and Quarantine of the People‘s Republic of China
- Latest
- GB/T 17242-1998
- Scope
- This standard stipulates the basic principles for organizing and handling consumer complaints about product quality, and defines the basic elements, procedures and dispute resolution channels for complaint handling. This standard applies to organizations that receive complaints.
GB/T 17242-1998 Referenced Document
- GB/T 6583-1994 National Standards for Quality Management and Quality Assurance
GB/T 17242-1998 history
- 1998 GB/T 17242-1998 Guidelines for complaints handling
