JIS Q 10002:2005
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations

Standard No.

JIS Q 10002:2005

Release Date

2005

Published By

Japanese Industrial Standards Committee (JISC)

Status

Withdraw

Replace By

JIS Q 10002:2015

JIS Q 10002 ERRATUM 1:2007

Latest

JIS Q 10002:2019

Replace

JIS Z 9920:2000

Scope

This International Standard provides guidelines for the product-related complaints handling process within an organization.

JIS Q 10002:2005 history

• 1970 JIS Q 10002:2019 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
• 2015 JIS Q 10002:2015 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
• 2005 JIS Q 10002:2005 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
• 2000 JIS Z 9920:2000 Complaints handling management systems -- Guideline