JIS Q 10002:2015
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations

Standard No.

JIS Q 10002:2015

Release Date

2015

Published By

Japanese Industrial Standards Committee (JISC)

Status

Be replaced

Replace By

JIS Q 10002:2019

Latest

JIS Q 10002:2019

Replace

JIS Q 10002:2005

JIS Q 10002:2015 history

• 1970 JIS Q 10002:2019 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
• 2015 JIS Q 10002:2015 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
• 2005 JIS Q 10002:2005 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
• 2000 JIS Z 9920:2000 Complaints handling management systems -- Guideline