JIS Z 9920:2000
Complaints handling management systems -- Guideline

Standard No.

JIS Z 9920:2000

Release Date

2000

Published By

Japanese Industrial Standards Committee (JISC)

Status

Withdraw

Replace By

JIS Q 10002:2005

Latest

JIS Q 10002:2015

JIS Z 9920:2000 history

• 2015 JIS Q 10002:2015 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
• 2005 JIS Q 10002:2005 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
• 2000 JIS Z 9920:2000 Complaints handling management systems -- Guideline