JIS Q 10002:2019
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations

Standard No.

JIS Q 10002:2019

Published By

Japanese Industrial Standards Committee (JISC)

Latest

JIS Q 10002:2019

Scope

JIS Q 10002:2019 Standard Overview This standard  Q10002 is a guideline for the complaint handling process related to products and services within an organization.

JIS Q 10002:2019 history

• 1970 JIS Q 10002:2019 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
• 2015 JIS Q 10002:2015 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
• 2005 JIS Q 10002:2005 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
• 2000 JIS Z 9920:2000 Complaints handling management systems -- Guideline