BS ISO 10002:2018
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
- Standard No.
- BS ISO 10002:2018
- Release Date
- 2018
- Published By
- British Standards Institution (BSI)
- Latest
- BS ISO 10002:2018
- Replace
- BS ISO 10002:2014
BS ISO 10002:2018 Referenced Document
- ISO 10001:2018 Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
- ISO 10003 Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
- ISO 10004:2018 Quality management - Customer satisfaction - Guidelines for monitoring and measuring
- ISO 19011 Guidelines for auditing management systems
- ISO 9000:2015 Quality management systems - Fundamentals and vocabulary
- ISO 9001:2015 Quality management systems - Requirements
- ISO 9004 Quality management and quality system elements — Part 3: Guidelines for processed materials
BS ISO 10002:2018 history
- 2018 BS ISO 10002:2018 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
- 2014 BS ISO 10002:2014 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
- 0000 BS ISO 10002:2004
