BS ISO 10002:2014
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

Standard No.

BS ISO 10002:2014

Release Date

2014

Published By

British Standards Institution (BSI)

Status

Be replaced 2018-07

Replace By

BS ISO 10002:2018

Latest

BS ISO 10002:2018

Replace

BS ISO 10002:2004

BS ISO 10002:2014 Referenced Document

• ISO 10001 Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations*， 2018-06-30 Update
• ISO 10003 Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations*， 2018-06-30 Update
• ISO 10004 Quality management - Customer satisfaction - Guidelines for monitoring and measuring*， 2018-06-30 Update
• ISO 19011 Guidelines for auditing management systems*， 2018-07-01 Update
• ISO 9000:2005 Quality management systems - Fundamentals and vocabulary
• ISO 9001 Quality management systems*， 2024-01-01 Update
• ISO 9004 Quality management and quality system elements — Part 3: Guidelines for processed materials*， 2018-04-03 Update
• ISO/IEC Guide 71 Guide for addressing accessibility in standards*， 2014-12-01 Update

BS ISO 10002:2014 history

• 2018 BS ISO 10002:2018 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
• 2014 BS ISO 10002:2014 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
• 0000 BS ISO 10002:2004