ISO 10004:2018
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
- Standard No.
- ISO 10004:2018
- Release Date
- 2018
- Published By
- International Organization for Standardization (ISO)
- Latest
- ISO 10004:2018
- Scope
- This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization. NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer.
ISO 10004:2018 Referenced Document
- ISO 9000:2015 Quality management systems - Fundamentals and vocabulary
ISO 10004:2018 history
- 2018 ISO 10004:2018 Quality management - Customer satisfaction - Guidelines for monitoring and measuring
- 2012 ISO 10004:2012 Quality management - Customer satisfaction - Guidelines for monitoring and measuring
