ISO 9001:2015 PDF

Scope: This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. NOTE 1 In this International Standard, the terms “product” or “service” only apply to products and services intended for, or required by, a customer. NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.

ISO 9001:2015 Referenced Document

IEC 60300-1:2014 Dependability management - Part 1: Guidance for management and application
IEC 61160:2006 Design review
ISO 10001:2007 Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
ISO 10002:2014 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
ISO 10003:2007 Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
ISO 10004:2012 Quality management - Customer satisfaction - Guidelines for monitoring and measuring
ISO 10005:2005 Quality management systems - Guidelines for quality plans
ISO 10006:2003 Quality management systems - Guidelines for quality management in projects
ISO 10007:2003 Quality management systems - Guidelines for configuration management
ISO 10008:2013 Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions
ISO 10012:2003 Measurement management systems - Requirements for measurement processes and measuring equipment
ISO 10014:2006 Quality management - Guidelines for realizing financial and economic benefits
ISO 10015:1999 Quality management - Guidelines for training
ISO 9000:2015 Quality management systems - Fundamentals and vocabulary
ISO 9004:2009 Managing for the sustained success of an organization - A quality management approach
ISO/TR 10013:2001 Guidelines for quality management system documentation
ISO/TR 10017 Guidance on statistical techniques for ISO 9001:2000

2024 ISO 9001:2015/Amd 1:2024 Quality management systems
2015 ISO 9001:2015 Quality management systems - Requirements
2009 ISO 9001:2008/Cor 1:2009 Quality management systems - Requirements; Technical Corrigendum 1
2008 ISO 9001:2008 Quality management systems - Requirements
2000 ISO 9001:2000 Quality management systems - Requirements
1995 ISO 9001:1994/Cor 1:1995 Quality systems — Model for quality assurance in design, development, production, installation and servicing — Technical Corrigendum 1
1994 ISO 9001:1994 Quality systems - Model for quality assurance in design, development, production, installation and servicing
1987 ISO 9001:1987 Quality systems; Model for quality assurance in design/development, production, installation and servicing