1 General
This International Standard specifies requirements for a quality management system where an organization
a) needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.
NOTE In this International Standard, the term "product" applies only to the product intended for, or required by, a customer.
2 Application
All requirements of this International Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.
Where any requirement(s) of this International Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.
Where exclusions are made, claims of conformity to this International Standard are not acceptable unless these exclusions are limited to requirements within clause 7, and such exclusions do not affect the organization's ability, or responsibility, to provide product that meets customer and applicable regulatory requirements.
2008ISO 9001:2008 Quality management systems - Requirements
2000ISO 9001:2000 Quality management systems - Requirements
1995ISO 9001:1994/Cor 1:1995 Quality systems — Model for quality assurance in design, development, production, installation and servicing — Technical Corrigendum 1
1994ISO 9001:1994 Quality systems - Model for quality assurance in design, development, production, installation and servicing
1987ISO 9001:1987 Quality systems; Model for quality assurance in design/development, production, installation and servicing