This European Standard specifies methods for measuring the end-to-end transit-time of domestic and cross-border bulk mail, collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of bulk-mail services with defined transit-time service-levels as offered to the postal customer. It specifies a set of minimum requirements for the design of a quality-of-service measurement system for bulk mail, involving the selection and distribution of test mail sent by business senders and received by selected panellists. This European Standard is applicable to the measurement of end-to-end priority and non-priority bulk-mail services. For the purpose of this standard, bulk mail services can include all types of addressed bulk mail including, but not limited to letter mail, direct mail, magazines and newspapers and encombrant-format mailings. This European Standard relates to the measurement of bulk-mail services offered to businesses that have pick-ups at their offices or give their mail to postal service operators. If a third party agent acts for the postal operator, then the time the mail is handed over to the agent will form part of the measurement. Where a third party agent acts for the sending customer, the measurement will be from the point when mail is handed over to the postal operator. This European Standard is of modular structure. It is designed to assess the service performance of postal operators for bulk mail services on the level of a single bulk mailing as defined by the postal customer or any aggregations thereof, including the performance of an individual customer / operator or the performance of a group of customers / operators or the performance at national level. The standardized QoS measurement-method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement-method will ensure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Directive 97/67/EC and its amendments. The end-to-end service measured may be provided by one operator or by a group of operators working either together in the same distribution chain or parallel in different distribution chains. The method for end-to-end measurement specified in this European Standard is not designed to provide results for the measurement of parts of the distribution chain.
EN 14534:2016 Referenced Document
EN 13850:2012 Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail*， 2024-04-20 Update
EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
EN ISO 9004:2009 Managing for the sustained success of an organization - A quality management approach (ISO 9004:2009)*， 2024-04-20 Update
ISO 10005:2005 Quality management systems - Guidelines for quality plans
ISO 10007:2003 Quality management systems - Guidelines for configuration management
ISO 3534-1:2006 Statistics - Vocabulary and symbols - Part 1: General statistical terms and terms used in probability
ISO 3534-2:2006 Statistics - Vocabulary and symbols - Part 2: Applied statistics
ISO 3534-3:2013 Statistics-Vocabulary and symbols-Part 3:Design of experiments*， 2024-04-20 Update
EN 14534:2016 history
2023EN 14534:2023 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
2017EN 14534:2016/AC:2017 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
2016EN 14534:2016 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
2003EN 14534:2003 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail (Incorporates Amendment A1: 2007)