EN ISO 9004:2009
Managing for the sustained success of an organization - A quality management approach (ISO 9004:2009)

Standard No.

EN ISO 9004:2009

Release Date

2009

Published By

European Committee for Standardization (CEN)

Status

Be replaced 2018-04

Replace By

EN ISO 9004:2018

Latest

EN ISO 9004:2018

Replace

EN ISO 9004:2000

Scope

This International Standard provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.

EN ISO 9004:2009 Referenced Document

• ISO 9000 Quality management systems - Fundamentals and vocabulary [French version]

EN ISO 9004:2009 history

• 2018 EN ISO 9004:2018 Quality management - Quality of an organization - Guidance to achieve sustained success
• 2009 EN ISO 9004:2009 Managing for the sustained success of an organization - A quality management approach (ISO 9004:2009)
• 2000 EN ISO 9004:2000 Quality management systems - Guidelines for performance improvements Supersedes EN ISO 9004-1: 1994; ISO 9004: 2000