This document gives guidelines for enhancing an organization??s ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015. This document provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document. This document is applicable to any organization@ regardless of its size@ type and activity.
EN ISO 9004:2018 history
2018EN ISO 9004:2018 Quality management - Quality of an organization - Guidance to achieve sustained success
2009EN ISO 9004:2009 Managing for the sustained success of an organization - A quality management approach (ISO 9004:2009)
2000EN ISO 9004:2000 Quality management systems - Guidelines for performance improvements Supersedes EN ISO 9004-1: 1994; ISO 9004: 2000