BS ISO 10004:2018
Quality management. Customer satisfaction. Guidelines for monitoring and measuring
- Standard No.
- BS ISO 10004:2018
- Release Date
- 2018
- Published By
- British Standards Institution (BSI)
- Latest
- BS ISO 10004:2018
- Replace
- BS ISO 10004:2012
BS ISO 10004:2018 Referenced Document
- ISO 10001:2018 Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
- ISO 10002:2018 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
- ISO 10003:2018 Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
- ISO 9000:2015 Quality management systems - Fundamentals and vocabulary
- ISO 9001:2015 Quality management systems - Requirements
- ISO 9004 Quality management and quality system elements — Part 3: Guidelines for processed materials
- ISO/IEC GUIDE 37 Instructions for use of products by consumers
- ISO/TR 10017 Guidance on statistical techniques for ISO 9001:2000
BS ISO 10004:2018 history
- 2018 BS ISO 10004:2018 Quality management. Customer satisfaction. Guidelines for monitoring and measuring
- 2013 BS ISO 10004:2012 Quality management. Customer satisfaction. Guidelines for monitoring and measuring
- 0000 BS DD ISO/TS 10004:2010
