DIN ISO 10004:2015
Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012); Text in German, English and French

Standard No.

DIN ISO 10004:2015

Release Date

2015

Published By

German Institute for Standardization

Status

Be replaced

Replace By

DIN ISO 10004 E:2017-07

Latest

DIN ISO 10004:2019-07

Replace

DIN ISO 10004:2014 DIN ISO/TS 10004:2011

DIN ISO 10004:2015 Referenced Document

• DIN EN ISO 9004:2009 Managing for the sustained success of an organization - A quality management approach (ISO 9004:2009); Trilingual version EN ISO 9004:2009
• DIN ISO 10001:2008 Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations (ISO 10001:2007); Text in German, English and French
• DIN ISO 10002:2010 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004 + Cor. 1:2009)
• DIN ISO 10003:2008 Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO 10003:2007); Text in German, English and French
• DIN-Fachbericht ISO/TR 10017:2004 Guidance on statistical techniques for ISO 9001:2000
• ISO 10001:2007 Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
• ISO 10002:2014 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
• ISO 10003:2007 Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
• ISO 9000:2005 Quality management systems - Fundamentals and vocabulary
• ISO 9001:2008 Quality management systems - Requirements
• ISO 9004:2009 Managing for the sustained success of an organization - A quality management approach

DIN ISO 10004:2015 history

• 2019 DIN ISO 10004:2019-07 Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2018)
• 2019 DIN ISO 10004:2019 Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2018)
• 1970 DIN ISO 10004 E:2017-07
• 2015 DIN ISO 10004:2015 Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012); Text in German, English and French
• 1970 DIN ISO 10004 E:2014-04
• 0000 DIN ISO 10004:2014
• 2011 DIN ISO/TS 10004:2011 Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO/TS 10004:2010); Text in German, English and French

DIN ISO 10004:2015 Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012); Text in German, English and French has been changed from DIN ISO/TS 10004:2011 Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO/TS 10004:2010); Text in German, English and French.