This standard specifies the scope of service standardization, types of service standards, formulation, implementation, evaluation and improvement of service standards, etc. This standard applies to service standardization work.
GB/T 15624-2011 Referenced Document
GB/T 1.1 Directives for standardization—Part 1: Rules for the structure and drafting of standardizing documents*, 2020-03-31 Update
GB/T 24620 Development of service standards—Recommendations for addressing consumer issues*, 2022-10-12 Update
GB/T 28222-2011 General principles for development of service standards
GB/T 15624-2011 history
2011GB/T 15624-2011 Guidelines for standardization of services
2003GB/T 15624.1-2003 Guidelines for standardization of services--Part 1: General rules
1995GB/T 15624.1-1995 Guidelines for standardization of services--Part 1:General rules