GB/T 24620-2022 (English Version) PDF

Standard No.: GB/T 24620-2022
Language: Chinese, Available in English version
Release Date: 2022
Published By: General Administration of Quality Supervision, Inspection and Quarantine of the People‘s Republic of China
Latest: GB/T 24620-2022
Replace: GB/T 24620-2009

Scope: This document provides guidance on how to consider consumer needs in the development of service standards. It can be used by all those involved in the development of service standards and can be applied to all services. This document applies to all aspects of service activities, regardless of whether a formal contract has been concluded or settlement has been made. This document also applies to public and charitable services such as education and healthcare for which transactions may not occur. This document is applicable to the provision of services and is not intended to be used as a reference for specific management system or professional competence requirements.

GB/T 24620-2022 history

2022 GB/T 24620-2022 Development of service standards—Recommendations for addressing consumer issues
2009 GB/T 24620-2009 Development of service standards.Recommendations for addressing consumer issues