Full Description This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
Cross References:
ISO/IEC 20000-10
ISO/IEC 38500
ISO/IEC TR 20000-7
ISO 31000
ISO 37500
ISO/IEC 27000
ISO/IEC 20000-1
ISO/IEC/IEEE 15939
ISO/IEC TR 20000-12
ISO/IEC TR 20000-11
ISO 55001
ISO/IEC 20000-6
ISO 9001
ISO/IEC 27001
ISO/IEC 20000-3
ISO/IEC 19770-1
All current amendments available at time of purchase are included with the purchase of this document.
BS ISO/IEC 20000-2:2019 history
2020BS ISO/IEC 20000-2:2019+A1:2020 Information technology. Service management - Guidance on the application of service management systems
2019BS ISO/IEC 20000-2:2019 Information technology. Service management-Guidance on the application of service management systems
2012BS ISO/IEC 20000-2:2012 Information technology. Service management. Guidance on the application of service management systems