What is ISO 20000-2 about?
ISO 20000-2 describes service management systems for services firms, as well as service-oriented departments of large corporations. ISO 20000-2 is the second part of the information technology – service management system multiseries. ISO 20000-2 provides guidance on the application of a service management system within an IT services setup.
You would get guidance on establishing, implementing, maintaining, and improving a service management system through ISO 20000-2 . You would be able to support the management of your entire service cycle – including planning, design, transition, and delivery; using ISO 20000-2 .
The guidance is generic, so that it can be applied by your organization regardless of type, size, or nature of services delivered.
Who is ISO 20000-2 for?
ISO 20000-2