GB/T 36733-2018
Evaluation guideline for service quality (English Version)

Standard No.

GB/T 36733-2018

Language

Chinese, Available in English version

Release Date

2018

Published By

国家市场监督管理总局、中国国家标准化管理委员会

Latest

GB/T 36733-2018

Scope

This standard specifies the principles, content, procedures and methods of service quality evaluation. This standard applies to the evaluation activities of service organizations and related service activities.

GB/T 36733-2018 Referenced Document

• GB/T 19000-2016 Quality management systems—Fundamentals and vocabulary
• GB/T 24620 Development of service standards—Recommendations for addressing consumer issues*， 2022-10-12 Update
• GB/T 34417 Specification for service information disclosure

GB/T 36733-2018 history

• 2018 GB/T 36733-2018 Evaluation guideline for service quality