This British Standard specifies requirements for automotive vehicle (vehicle,see 2.1) damage repair processes undertaken at fixed facilities or through provision of a mobile service and includes requirements for:
a)repair processes;
b)competence of personnel;
c)tools and equipment;
d)parts and controlled consumables;
e)repair process management;
f)quality control;
g)complaints procedure.
This British Standard also specifies the information to be included in any claim of conformity.
BS 10125:2014 Referenced Document
2007/46/EC DIRECTIVE OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL establishing a framework for the approval of motor vehicles and their trailers, and of systems, components and separate technical units intended for such vehicles (Framework Directive; Text with EEA
BS 8477 Code of practice for customer service*， 2020-04-30 Update
BS AU 242a Automotive windscreen repair - Code of practice
BS ISO 10002 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations*， 2018-07-18 Update