DIN ISO 10008:2015 PDF

DIN ISO 10008:2015 Referenced Document

DIN EN ISO 19011:2011 Guidelines for auditing management systems (ISO 19011:2011); German and English version EN ISO 19011:2011
DIN EN ISO 9004:2009 Managing for the sustained success of an organization - A quality management approach (ISO 9004:2009); Trilingual version EN ISO 9004:2009
DIN EN ISO 9241-151:2008 Ergonomics of human-system interaction - Part 151: Guidance on World Wide Web user interfaces (ISO 9241-151:2008); German version EN ISO 9241-151:2008
DIN ISO 10001:2008 Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations (ISO 10001:2007); Text in German, English and French
DIN ISO 10002:2010 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004 + Cor. 1:2009)
DIN ISO 10003:2008 Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO 10003:2007); Text in German, English and French
DIN ISO 10004:2015 Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012); Text in German, English and French
ISO/IEC Guide 76:2008 Development of service standards - Recommendations for addressing consumer issues

2015 DIN ISO 10008:2015 Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions (ISO 10008:2013); Text in German, English and French
1970 DIN ISO 10008 E:2012-08
0000 DIN ISO 10008:2012