1999/44/EC COMMISSION DECISION pursuant to Council Regulation (EC) No 3286/94 concerning the Brazilian import licensing regime for steel plates (Notified under document number C(1998) 4468)
97/7/EC Directive of the European Parliament and of the Council on the Protection of Consumers in Respect of Distance Contracts ((Amended by 2005/29/EC, COM(1999) 385 FINAL, COM(2002) 360 FINAL, and COM(2003) 356 FINAL))
BS 18477 Inclusive service provision. Requirements for identifying and responding to consumer vulnerability
BS ISO 10002 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations*, 2018-07-18 Update
BS PAS 8401:2014 history
2014BS PAS 8401:2014 Implementing an inside sales management methodology. Guide