GOST R 55541-2013
System of national standards of communications services quality. Quality of service provision processes. Process of complaint handing

Standard No.

GOST R 55541-2013

Release Date

2013

Published By

RU-GOST R

Latest

GOST R 55541-2013

GOST R 55541-2013 Referenced Document

• GOST ISO 9000-2011 Quality management systems. Fundamentals and vocabulary
• GOST ISO 9001-2011 Quality management systems. Requirements
• GOST R 53731-2009 Quality of communication services. Terms and definitions
• GOST R ISO 10002-2007 Organization management. Customer satisfaction. Guidelines for complaints handling in organizations
• GOST R ISO 19011-2012 Guidelines for auditing management systems

GOST R 55541-2013 history

• 2013 GOST R 55541-2013 System of national standards of communications services quality. Quality of service provision processes. Process of complaint handing