GOST R ISO 10002-2007
Organization management. Customer satisfaction. Guidelines for complaints handling in organizations

Standard No.

GOST R ISO 10002-2007

Release Date

2007

Published By

RU-GOST R

Status

Be replaced

Replace By

GOST R ISO 10002-2020

Latest

GOST R ISO 10002-2020

GOST R ISO 10002-2007 history

• 1970 GOST R ISO 10002-2020 Quality management. Customer satisfaction. Guidelines for com-plaints handling in organizations
• 2007 GOST R ISO 10002-2007 Organization management. Customer satisfaction. Guidelines for complaints handling in organizations