SB/T 10962-2013
Service quality evaluation system of commodity management enterprises (English Version)

Standard No.

SB/T 10962-2013

Language

Chinese, Available in English version

Release Date

2013

Published By

Professional Standard - Business

Latest

SB/T 10962-2013

Scope

This standard specifies the terms and definitions as well as evaluation requirements for the service quality evaluation system of commodity operating enterprises. This standard applies to commercial organizations that provide goods and services to customers (hereinafter referred to as organizations).

SB/T 10962-2013 Referenced Document

• GB/T 16868-2009 Commodity and service quality management specification

SB/T 10962-2013 history

• 2013 SB/T 10962-2013 Service quality evaluation system of commodity management enterprises