SB/T 10959-2013
Service management specification of retail enterprises (English Version)

Standard No.

SB/T 10959-2013

Language

Chinese, Available in English version

Release Date

2013

Published By

Professional Standard - Business

Latest

SB/T 10959-2013

Scope

This standard specifies the basic requirements for retail enterprise services, service etiquette, and specific requirements for sales services, cashier services, and other services. This standard applies to medium-sized and above retail enterprises operating physical stores.

SB/T 10959-2013 Referenced Document

• GB/T 16868 Commodity and service quality management specification
• GB/T 19012 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations*， 2019-06-04 Update
• SB/T 10401 Evaluation criteria for after-sale services of goods

SB/T 10959-2013 history

• 2013 SB/T 10959-2013 Service management specification of retail enterprises