DB11/T 473-2007 (English Version) PDF

Scope: This standard stipulates various service quality requirements for tourist attractions such as transportation, ticketing, information, explanations, supporting facilities, environment, sanitation, safety, service personnel and complaint handling. This standard applies to tourist attractions within the jurisdiction that receive domestic and foreign tourists, including scenic spots, cultural museums, temples, leisure and recreation areas, nature reserves, city parks, theme parks, forest parks, geological parks, amusement parks, Zoos, botanical gardens and various tourist attractions such as industry, agriculture, economy and trade, science and education, military, sports, culture and art.

DB11/T 473-2007 Referenced Document

DB11/ 307 Comprehensive Discharge Standard of Water Pollutants*， 2013-12-20 Update
GB 16153 Hygienic standard for dining room
GB 19085 Requirement to protect contagious from business and service industry environment
GB 3838 Environmental quality standards for surface water
GB 5749 Hygienic Standards for Drinking Water*， 2022-03-15 Update
GB/T 10001.1 Graphical Symbols for Public Information Part 1: Universal Symbols*， 2023-09-07 Update
GB/T 10001.2 Public information graphical symbols—Part 2: Symbols for tourism and entertainment*， 2021-03-09 Update
GB/T 14308 Classification and Rating of Tourist Hotel Stars
GB/T 15971 Specification for tour guide service*， 2023-12-28 Update
GB/T 16767 Service quality in the amusement park*， 2011-01-14 Update
GB/T 16868 Commodity and service quality management specification*， 2009-05-06 Update
GB/T 17775 Standard of rating for quality of tourist attractions
GB/T 18973 Quality requirements and evaluation of tourism toilets*， 2022-07-11 Update
ISO 9000 Quality management systems - Fundamentals and vocabulary [French version]*， 2015-09-15 Update