GB/T 40762-2021
Evaluation specification of administrative service satisfaction (English Version)

Standard No.

GB/T 40762-2021

Language

Chinese, Available in English version

Release Date

2021

Published By

国家市场监督管理总局、中国国家标准化管理委员会

Latest

GB/T 40762-2021

Scope

This document provides the evaluation principles, evaluation requirements, evaluation levels, service satisfaction components, evaluation process, and application of evaluation results for government service satisfaction evaluation. This document is applicable to the evaluation of service satisfaction of government service organizations at all levels, and entrusted third-party evaluation agencies can refer to it for implementation.

GB/T 40762-2021 Referenced Document

• GB/T 39734-2020 Specification for evaluation of “on-the-spot” and “online” administrative Service

GB/T 40762-2021 history

• 2021 GB/T 40762-2021 Evaluation specification of administrative service satisfaction