GB/T 31526-2015
Evaluation and classification of service quality for electronic commerce platform (English Version)

Standard No.

GB/T 31526-2015

Language

Chinese, Available in English version

Release Date

2015

Published By

General Administration of Quality Supervision, Inspection and Quarantine of the People‘s Republic of China

Latest

GB/T 31526-2015

Scope

This standard specifies the e-commerce platform service system, service quality evaluation indicators and evaluation content, evaluation principles and methods, and classification methods. This standard applies to third-party agencies evaluating the service quality of e-commerce platforms, and also applies to self-assessment of e-commerce platforms.

GB/T 31526-2015 Referenced Document

• GB/T 19038 Guidelines for model and methods of customer satisfaction measurement
• GB/T 19039 Geneal rules of customer satisfaction measurement

GB/T 31526-2015 history

• 2015 GB/T 31526-2015 Evaluation and classification of service quality for electronic commerce platform