ISO 41012:2017 PDF

Scope: This document provides guidance on sourcing and development of agreements in facility management (FM). It highlights: — essential elements in FM sourcing processes; — FM roles and responsibilities in sourcing processes; — development processes and structures of typical agreement models. This document is applicable to: — strategic processes related to service and support functions for the core business; — development of FM strategies; — development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options; — development of FM information systems; — FM education and research; — organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).

ISO 41012:2017 Referenced Document

EN 15221-3:2011 Facility Management - Part 3: Guidance on quality in Facility Management*， 2024-04-20 Update
EN 15221-7:2012 Facility Management - Part 7: Guidelines for Performance Benchmarking
ISO 31000:2009 Risk management - Principles and guidelines
ISO 37500:2014 Guidance on outsourcing
ISO 41011:2017 Facility management - Vocabulary
ISO 55000:2014 Asset management - Overview, principles and terminology
ISO 55001:2014 Asset management - Management systems - Requirements
ISO 55002:2014 Asset management - Management systems - Guidelines for the application of ISO 55001

2017 ISO 41012:2017 Facility management - Guidance on strategic sourcing and the development of agreements