General Administration of Quality Supervision, Inspection and Quarantine of the People‘s Republic of China
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GB/T 32318-2015
Scope
This standard specifies the service evaluation principles, evaluation content, evaluation methods, evaluation process, evaluation index system and other content of banking outlets. This standard applies to the evaluation of the services of banking outlets.
GB/T 32318-2015 history
2015GB/T 32318-2015 Criteria of bank branches service evaluation