JT/T 900-2014
Automobile after-sales customer satisfaction appraisal method (English Version)

Standard No.

JT/T 900-2014

Language

Chinese, Available in English version

Release Date

2014

Published By

Professional Standard - Traffic

Status

Be replaced 2024-03

Replace By

JT/T 900-2023

Latest

JT/T 900-2023

Scope

This standard specifies the evaluation indicators, survey methods and evaluation methods for automobile after-sales service customer satisfaction. This standard applies to all automobile maintenance enterprises that have obtained after-sales service authorization for the corresponding brands of automobile manufacturers, and other maintenance enterprises shall refer to it.

JT/T 900-2014 Referenced Document

• GB/T 3730.1 Terms and definitions of motor vehicles，trailers and combination vehicle— Part 1：Types*， 2022-12-30 Update
• GB/T 5624 Motor vehicle maintenance and repair terms*， 2019-05-10 Update

JT/T 900-2014 history

• 2023 JT/T 900-2023 Automobile after-sales maintenance service customer satisfaction evaluation method
• 2014 JT/T 900-2014 Automobile after-sales customer satisfaction appraisal method