ISO/IEC TR 90006:2013 PDF

Scope: This Technical Report provides guidelines for the application of ISO 9001:2008 to service management for IT services. Examples provided in the guidelines are for service management of IT services. Because ISO/IEC 20000‑1 and ISO 9001 can be applied not only to IT services but to all services, they do not use terminology referring to IT services. Throughout this Technical Report, the terminology of ISO/IEC 20000‑1 is used without reference to IT, i.e. service, service management and service provider. The guidelines in this Technical Report can also be useful to support a QMS, SMS or integrated management system for other non-IT services.

ISO/IEC TR 90006:2013 Referenced Document

ISO 9000:2005 Quality management systems - Fundamentals and vocabulary
ISO 9001:2008 Quality management systems - Requirements
ISO/IEC 20000-1:2011 Information technology - Service management - Part 1: Service management system requirements

2013 ISO/IEC TR 90006:2013 Information technology.Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011