DS/ISO 10004:2012
Quality management - Customer satisfaction - Guidelines for monitoring and measuring

Standard No.

DS/ISO 10004:2012

Release Date

2012

Published By

Danish Standards Foundation

Latest

DS/ISO 10004:2012

Replace

DS/ISO/TS 10004:2010

Scope

This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction.This International Standard is intended for use by organizations regardless of type, size or product provided.The focus of th

DS/ISO 10004:2012 history

• 2012 DS/ISO 10004:2012 Quality management - Customer satisfaction - Guidelines for monitoring and measuring
• 0000 DS/ISO/TS 10004:2010
• 2003 DS/EN ISO 13787:2003 Thermal insulation products for building equipment and industrial installations - Determination of declared thermal conductivity