ISO 9241-154:2013
Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications
- Standard No.
- ISO 9241-154:2013
- Release Date
- 2013
- Published By
- International Organization for Standardization (ISO)
- Latest
- ISO 9241-154:2013
- Scope
- This part of ISO 9241 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. This part of ISO 9241 is intended to be used together with ISO/IEC 13714. NOTE Its scope is thus more general than that of ISO/IEC 13714, which is specific to voice messaging systems.
ISO 9241-154:2013 Referenced Document
- ISO/IEC 13714 Information technology - Document processing and related communication - User interface to telephone-based services - Voice messaging applications
ISO 9241-154:2013 history
- 2013 ISO 9241-154:2013 Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications
