This International Standard provides guidance to organizations to support the achievement of sustainedsuccess by a quality management approach. It is applicable to any organization, regardless of size, type and activity.This International Standard is not intended for certification, regulatory or contractual use.
DS/EN ISO 9004:2010 history
2010DS/EN ISO 9004:2010 Managing for the sustained success of an organization - A quality management approach
2009DS/EN ISO 9004:2009 Managing for the sustained success of an organization - A quality management approach