This CEN Workshop Agreement (CWA) specifies guidelines to facilitate a clearer and easier use and exploitation of ADR resources to the potential users. The focus is Online Dispute Resolution (ODR). This CEN Workshop Agreement contains:1. Analysis of the different kind of ODR models and tools in Europe and at the international level (the most relevant). This includes: business process models and workflow, bodies in charge of them, regulations and legal frameworks, roles, technological solutions, impacts on users and on markets, existing and on-going standardisation processes (EU & US). Cross reference to ISO 10003 will be made for the items which are already
DS/CWA 16026:2010 history
2010DS/CWA 16026:2010 Standardisation of Online Dispute Resolution Tools