DS/EN 13816:2002
Transportation - Logistics and services - Public passenger transport - Service quality definition, targeting and measurement

Standard No.

DS/EN 13816:2002

Release Date

2002

Published By

Danish Standards Foundation

Latest

DS/EN 13816:2002

Scope

This standard specifies the requirements to define, target and measure quality of service in public passenger transport, and provides guidance for the selection of related measurement methods.

DS/EN 13816:2002 history

• 2002 DS/EN 13816:2002 Transportation - Logistics and services - Public passenger transport - Service quality definition, targeting and measurement