This Publication Sets The Requirements For Managing Electronic Messages As Records And Extends To Text-Based Electronic Messages Or Communications Including Email, Instant Messaging (IM), And Text Messaging (SMS). This Publication Will Not Include: Video Messaging; Voicemail/Audio-Based Messaging Applications; And Other Electronic Messaging Platforms Within The Context Of Social Media.
ANSI/ARMA 19-2012 history
2012ANSI/ARMA 19-2012 Policy Design for Managing Electronic Messages