This book is intended for those who work in NHS and private hospitals in the UK - anyone keen to improve the department in which he or she works and who wishes to give the best possible service to their patients at all times.
Recent developments, including the formation of the Commission for Healthcare Audit and Inspection (CHAI) and the National Service Frameworks (NSFs), are increasing the scrutiny of hospitals and the quality of care they offer. The ISO 9001 standard offers a great opportunity for further improvements to be made to our hospitals.
Over half a million organizations worldwide have been certificated to the standard, including many private hospitals and individual; hospital departments, which have seen the benefits to be had from a systematic approach to quality and continuous improvement.