GB/Z 27907-2011
Quality management.Customer satisfaction.Guidelines for monitoring and measuring (English Version)
- Standard No.
- GB/Z 27907-2011
- Language
- Chinese, Available in English version
- Release Date
- 2011
- Published By
- General Administration of Quality Supervision, Inspection and Quarantine of the People‘s Republic of China
- Latest
- GB/Z 27907-2011
- Scope
- This guidance technical document provides guidance for defining and implementing customer satisfaction monitoring and measurement processes. This guidance technical document is intended to be applicable to organizations of all types, sizes and offerings. This technical guidance document is primarily concerned with the organization's external customers. This guidance technical document is not intended to be used for certification or contract purposes, nor is it intended to change the rights and obligations stipulated in applicable laws and regulations.
GB/Z 27907-2011 Referenced Document
- GB/T 19000-2008 Quality management systems.Fundamentals and vocabulary
GB/Z 27907-2011 history
- 2011 GB/Z 27907-2011 Quality management.Customer satisfaction.Guidelines for monitoring and measuring
