ITU-T M.727-2011
Planned outage notification point (Study Group 2)

Standard No.

ITU-T M.727-2011

Release Date

2011

Published By

International Telecommunication Union (ITU)

Latest

ITU-T M.727-2011

Scope

Planned maintenance actions by a network operator may cause outage of services. Especially,maintenance of local access facilities will normally cause service outage because there is usually no backup available. From the view point of customer satisfaction, such outages caused by planned maintenance actions should be notified to the customer in advance.Under some service agreements such as one-stop shopping, a service provider is required to notify the customer not only his actual planned outages but also other planned outages by the other contracted network operators such as neighbour and distant network operators.The present Recommendation introduces the concept of planned outage notification point and describes its responsibilities and functions.

ITU-T M.727-2011 Referenced Document

• ITU-T M.1400-2006 Designations for interconnections among operators' networks Study Group 4
• ITU-T M.1541-2011 Planned outage notification to customers
• ITU-T M.3050.2-2007 Enhanced Telecom Operations Map (eTOM) Process decompositions and descriptions Study Group 4
• ITU-T M.3342-2006 Guidelines for the definition of SLA representation templates Study Group 4
• ITU-T M.3344-2011 Requirements and analysis for NGN appointment management across the businessto- business and customer-to-business interfaces
• ITU-T M.60-1993 MAINTENANCE TERMINOLOGY AND DEFINITIONS

ITU-T M.727-2011 history

• 2011 ITU-T M.727-2011 Planned outage notification point (Study Group 2)