YD/T 2097-2010
Information accessibility technical requirement for call center (English Version)

Standard No.

YD/T 2097-2010

Language

Chinese, Available in English version

Release Date

2010

Published By

Professional Standard - Post and Telecommunication

Latest

YD/T 2097-2010

Scope

This standard specifies the technical requirements for call center information accessibility services, including the composition of accessible call service platforms, reference models, service types, accessible call core system requirements, general call center requirements, service processes, security requirements, etc. This standard applies to barrier-free call service platforms.

YD/T 2097-2010 history

• 2010 YD/T 2097-2010 Information accessibility technical requirement for call center