BS EN 14012:2010
Postal services. Quality of service. Complaints handling principles

Standard No.

BS EN 14012:2010

Release Date

2010

Published By

British Standards Institution (BSI)

Status

Be replaced 2019-01

Replace By

BS EN 14012:2019

Latest

BS EN 14012:2019

Replace

07/30166081 DC-2007 BS EN 14012:2003

BS EN 14012:2010 history

• 2019 BS EN 14012:2019 Postal services - Quality of service - Measurement of complaints and redress procedures
• 2010 BS EN 14012:2010 Postal services. Quality of service. Complaints handling principles
• 2010 BS EN 14012:2008 Postal services - Quality of service - Complaints handling principles
• 2003 BS EN 14012:2003 Postal services - Quality of service - Measurement of complaints and redress procedures