BS EN 15838:2009
Customer contact centres - Requirements for service provision

Standard No.

BS EN 15838:2009

Release Date

2010

Published By

British Standards Institution (BSI)

Status

Be replaced 2010-06

Replace By

BS EN 15838:2010

Latest

BS EN 15838:2010

Scope

This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced. This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.

BS EN 15838:2009 history

• 2010 BS EN 15838:2010 Customer contact centres. Requirements for service provision
• 2010 BS EN 15838:2009 Customer contact centres - Requirements for service provision