DIN EN 15838:2010
Customer Contact Centres - Requirements for service provision; German version EN 15838:2009

Standard No.

DIN EN 15838:2010

Release Date

2010

Published By

German Institute for Standardization

Latest

DIN EN 15838:2010

Replace

DIN EN 15838:2008

Scope

This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced. This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.

DIN EN 15838:2010 history

• 2010 DIN EN 15838:2010 Customer Contact Centres - Requirements for service provision; German version EN 15838:2009
• 0000 DIN EN 15838:2008